Refund

Policy

Refund Policy

Last Updated: August 21, 2026

TechByDilpreet is committed to providing a clear and fair refund process for products purchased through TechByDilpreet.com. This policy explains when refunds may be issued and how the refund process works.

1. Eligibility for Refund

A customer may be eligible for a refund if:

  • The product received is defective or damaged.
  • The wrong product was delivered.
  • The product is significantly different from the description provided on the website.
  • An order is cancelled before dispatch, where cancellation is permitted.
  • A return is approved under our applicable return policy.

For e-commerce businesses in India, information regarding refunds, returns, exchanges, delivery, and related terms should be clearly provided to customers.

2. Refund for Damaged or Defective Products

If your product arrives damaged or is found to be defective, please contact us as soon as possible.

We may request:

  • Order number
  • Photographs of the product
  • Photographs/videos of the damage or defect
  • Packaging and shipping-label photographs

After verification, we may offer a replacement, repair, or refund, depending on the circumstances.

3. Wrong Product

If you receive a product different from the one ordered, please contact us immediately.

After verification, we will arrange an appropriate resolution, which may include replacement or refund.

4. Cancellation Refund

If an eligible order is cancelled before dispatch, the customer may receive a full refund of the amount paid.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may apply.

5. Cash on Delivery (COD) Orders

For COD orders, no advance payment is generally collected at the time of placing the order.

If a COD order is approved for a refund after the product has been returned and inspected, we may request the customer’s valid bank account or other eligible payment details to process the refund.

6. Refund Processing

Approved refunds will be initiated after the returned product has been received and inspected, where applicable.

The actual time taken for the refund to appear in the customer’s account may depend on the payment method, bank, payment gateway, or other financial institution.

7. International Orders

For international orders, refunds may be affected by applicable payment-processing charges, currency conversion, customs duties, taxes, and other charges.

Any refund will be handled according to the applicable laws, payment-provider procedures, and the circumstances of the order.

8. Non-Refundable Situations

A refund may not be approved where:

  • The product has been damaged through misuse or accidental damage after delivery.
  • The product has been modified or repaired without authorization.
  • Required accessories or components are missing.
  • The product is returned outside the applicable return period.
  • The customer does not follow the applicable return procedure.
  • The issue is caused by normal wear and tear.

9. How to Request a Refund

To request a refund, contact TechByDilpreet through the Contact Us page and provide:

  • Order number
  • Name used for the order
  • Product name
  • Reason for requesting the refund
  • Supporting photographs or videos, if applicable

Our team will review the request and inform you of the next steps.

10. Policy Changes

TechByDilpreet may update this Refund Policy from time to time. Any changes will be published on this page with an updated Last Updated date.

11. Contact Us

For questions regarding refunds, please contact us through the Contact Us page on TechByDilpreet.com.